We deliver across the entire UK — except the Highlands of Scotland and Northern Ireland. You choose your preferred delivery date during checkout, and we deliver Monday to Friday.

Your meals are delivered by DHL in our special thermal packaging. No signature is required upon delivery — the box will be delivered directly to your doorstep. If you're not home, DHL can leave the box with a neighbour or at your building's reception. Our thermal packaging keeps everything perfectly fresh, so there's no worry about the food spoiling.

No problem at all! Since no signature is required, DHL will:

• Leave your box safely at your doorstep
• Deliver to a neighbour if that's more secure
• Leave with building reception if available

Our thermal packaging keeps your meals fresh and safe for hours, so you don't need to worry about being home for delivery.

Your meals arrive either frozen or chilled, depending on your preference. When you choose 'chilled', our smart packaging allows slow defrost during delivery. If your delivery arrives early and the food isn't fully defrosted yet, simply place it in the fridge for a few hours. Please note: chilled meals cannot be re-frozen.

All our meals are suitable for storage in your freezer or fridge:

• Freezer storage: Keep for up to 1 month
• Fridge storage: Consume within 3 days

This gives you maximum flexibility to enjoy your chef-made meals when it suits you best.

Each meal comes with a QR code you can scan to view the reheating method. Alternatively, reheating instructions are also available on the specific dish page on our website. Most meals can be reheated in under 10 minutes using 1–2 simple steps.

Each chef sources ingredients independently, though we recommend they choose local and seasonal produce. All chefs care deeply about quality and flavour, ensuring you get the best possible ingredients in every dish.

All chefs are required to hold a Level 2 food safety certificate and must be registered with their local council. This ensures they meet the same legal standards as traditional food businesses, so you can trust the quality and safety of every meal.

Absolutely! We cater to all dietary requirements including:

• Vegetarian and vegan options
• Gluten-free meals
• Dairy-free alternatives
• Keto and low-carb options

Simply set your dietary preferences in your account, and we'll show you suitable meals from our independent chefs.

Your customer portal is your command center. You can update dietary preferences, change delivery addresses, modify your subscription frequency, view order history, and manage all aspects of your HomeCooks experience. Changes take effect immediately.

Yes! You can change your delivery address anytime through your customer portal. Whether you're moving, traveling, or want meals delivered to your office, just update your address before the weekly order deadline.

Food safety is our priority. Set up your allergy profile in your account, and we'll automatically filter out any meals containing your allergens. Each meal also includes detailed ingredient information and allergen warnings.

We bill weekly based on your selected meals. You're only charged for what you order - no hidden fees or commitments. Your payment method is charged automatically before each delivery, and you'll receive a detailed receipt via email.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay through PayPal, Apple Pay, and Google Pay for your convenience.

Your satisfaction is guaranteed. If you're not happy with any meal, contact our customer service team within 48 hours of delivery for a full refund or replacement. We stand behind the quality of our chefs' work.

Zero cancellation fees - ever. We believe in complete flexibility. Cancel anytime through your customer portal, and you won't be charged for future deliveries. It's that simple.