Your Subscription
How does the HomeCooks subscription work?
Choose your plan size (6-14 meals), pick your dishes each week, and enjoy balanced, chef-made meals ready in under 10 minutes. You can plan ahead, skip weeks, or cancel anytime.
What if I forget to choose my meals?
No problem - we'll either repeat your last box or surprise you with new recipes from our chefs.
Can I pause or cancel my subscription?
Yes - you're in control. You can skip weeks or cancel anytime before your box is locked in, straight from your account.
Delivery
Where do you deliver, and on what days?
We deliver across England, Scotland, and Wales (excluding the Scottish Highlands). Deliveries are available on Tuesdays, Thursdays and Fridays. Simply choose your preferred day at checkout.
How are my meals delivered?
Your meals are delivered by DPD in our special thermal packaging. No signature is needed. The box is left at your doorstep, and if you are not home DPD can leave it with a neighbour or at your building's reception. Our thermal packaging keeps everything frozen, so there is no worry about the food spoiling.
What if I'm not home for delivery?
No problem. DPD will leave your box at your doorstep, with a neighbour, or at your building's reception, and you can set your preference on the DPD website or app. Our thermal packaging keeps meals frozen for hours, so you do not need to be home to receive it.
How do I contact the HomeCooks team?
Use the chat button on the bottom-right of our site. We're online 9:30am–6:30pm, and we'll reply to any out-of-hours messages as soon as we're back.
Storing & Heating Meals
How do you hold the food?
We are proud that we hold our chef food frozen for a short period of time. Freezing locks in peak freshness, flavour, and quality - without preservatives. It also gives you more flexibility at home and helps cut down on food waste.
Can I store the food in my fridge or freezer?
Yes. Your meals arrive frozen. We recommend keeping them in the freezer, where they will keep until the best before date. You can also keep them in the fridge, but eat them within 3 days. Please do not refreeze a meal once it has defrosted.
How should I store my meals once delivered?
Your meals arrive frozen. Keep them in the freezer (recommended) and use them by the best before date. Once a meal has defrosted, eat it within 3 days and do not refreeze it. If you keep a meal in the fridge from delivery, eat it within 3 days.
Where do I find reheating instructions?
You'll find them on each meal's packaging, and also on our website under the meal's page.
How do I heat up my meals?
All meals come fully prepared - just heat and eat. Most can be microwaved in 3–5 minutes, or warmed in the oven/air fryer in about 25 minutes. Heating from chilled gives the best results.
How many portions are your meals?
Each meal is a single serving, designed to satisfy a hungry adult.
Ingredients & Food Standards
Where are the ingredients sourced from?
Our chefs source their own ingredients, with a focus on quality, flavour, and seasonality. Wherever possible, they use local and seasonal produce - so you get the best ingredients in every dish.
What food safety checks are in place?
All our chefs are registered with their local council, hold a Level 2 food safety certificate, and have a 5★ hygiene rating - meeting the same standards as a high level professional food business.
Do you cater for allergies and intolerances?
Allergen and ingredient information is shown on each meal's page and printed on the label, with allergens clearly marked in bold.
Please note: our chefs cook in kitchens where all 14 major allergens are present, so we cannot guarantee meals are free from cross-contamination. If you have allergies, we recommend choosing your meals individually and avoiding our roulette option.
💬 Need More Help?
Chat with us using the button in the bottom-right corner of your screen.
We're usually online Monday–Friday, 9:30am–4:30pm.
Please note that we're a small team and if we're not around we'll reply as soon as possible.
