Peloton App Review UK (2026)
Premium workout classes from famous instructors - excellent content, but customer service issues drag down the rating
What is Peloton?
Peloton is best known for its connected fitness bikes and treadmills, but the Peloton App works without any equipment. It offers thousands of on-demand classes across cycling, running, strength, yoga, meditation, and more.
The app has evolved into a comprehensive fitness platform. While Peloton hardware owners get enhanced features (like tracking cadence on the bike), app-only subscribers access the same instructor-led classes.
What Peloton App Offers
- Cycling Classes: Use with any stationary bike
- Running/Walking: Outdoor and treadmill classes
- Strength Training: Bodyweight and dumbbell workouts
- Yoga & Stretching: Various styles and durations
- Meditation: Mindfulness and sleep content
- Boxing & HIIT: High-intensity options
- Live & On-Demand: Thousands of classes available
- Programmes: Multi-week structured training
Peloton Pricing UK
- App One: £12.99/month - Full class library, limited features
- App+: £24.99/month - All classes plus enhanced tracking
- All-Access: £44/month - For Peloton hardware owners
- Free Trial: Usually 30 days for new users
For app-only users, the £12.99 tier provides excellent value given the content volume. The higher tiers add features most relevant to equipment owners.
The Workout Experience
This is where Peloton excels. The instructors are engaging, the music is well-curated (proper licensed tracks), and the production quality is high. Classes range from 5 minutes to 90 minutes across all fitness levels.
The cycling classes work with any stationary bike - you just won't get the integrated metrics that Peloton hardware provides. Strength, yoga, and floor workouts require no equipment at all.
The class variety is impressive: everything from power yoga to Latin dance to outdoor running to 10-minute core sessions. New content is added daily.
Pros & Cons
Pros
- Excellent workout content
- Thousands of classes
- Charismatic instructors
- High production values
- Works without Peloton hardware
- Huge variety of workouts
- New content daily
- Good music selection
Cons
- Customer service complaints
- Hardware delivery issues
- 3.5/5 Trustpilot rating
- No calorie tracking
- App can feel bike-centric
- Some features need App+
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What Real Users Say
Peloton has 3.5/5 on Trustpilot from 6,735 reviews. The divide between content praise and service complaints is notable:
"The classes are genuinely brilliant. I use the app with my cheap stationary bike and it's transformed my fitness. The instructors are motivating without being annoying." - Trustpilot review
"Delivery of the bike was a nightmare - multiple reschedules, poor communication. Once set up it's great, but the customer service needs serious improvement." - Trustpilot review
What positive reviewers say: Excellent content, engaging instructors, motivating, good variety
What negative reviewers say: Customer service issues, delivery problems, subscription confusion
Who Peloton Is For
Class Enthusiasts
Love instructor-led workouts? This is the gold standard.
Variety Seekers
New classes daily across dozens of categories.
Motivation Needers
The instructors are genuinely engaging.
Any-Bike Owners
Works with any stationary bike, not just Peloton.
Who Should Look Elsewhere
- Calorie trackers: Peloton is workouts, not nutrition
- Self-directed trainers: May find classes unnecessary
- Budget users: Free alternatives exist (though lower quality)
- Those needing support: Customer service is a weak point
The Bottom Line
Peloton's app offers some of the best workout content available. The instructors are engaging, the variety is impressive, and the production quality is high. You don't need to buy the expensive bike - any stationary bike works, and many classes need no equipment at all.
The 3.5 Trustpilot rating is concerning but context matters: most negative reviews relate to hardware delivery and customer service, not app quality. If you're using the app alone, you'll likely have a better experience than the overall rating suggests.
At £12.99/month for thousands of premium classes, the app-only tier represents solid value for people who enjoy instructor-led workouts.
Our verdict: Excellent workout content. Customer service needs work. App-only users fare better.
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